Shipping policy

 

📦 Shipping Policy

AziFits

At AziFits, we are committed to delivering your order safely and efficiently. Please review this Shipping Policy before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

During periods of high order volume or limited stock availability, processing times may be extended. If so, we will notify you via email.

2. Estimated Shipping Times

Delivery times vary depending on the destination:

  • United Kingdom & Europe: 7–14 business days

  • United States & Canada: 10–18 business days

  • Australia & New Zealand: 10–18 business days

  • Asia & Middle East: 7–15 business days

  • Rest of the World: 10–20 business days

Please note:

  • Delivery times are estimates only and not guaranteed.

  • Delays may occur due to customs processing, carrier delays, peak seasons, weather conditions, or local postal services.

  • AziFits is not responsible for delays caused by third-party shipping carriers.

3. Shipping Confirmation & Tracking

All orders are shipped with a tracking number provided by third-party logistics partners (such as YUN, IMILE, DHL, 4PX, or local carriers).

Tracking updates may take 24–72 hours to appear after dispatch.

Customers are responsible for monitoring tracking updates.

If you do not receive your tracking information within 5 business days of placing your order, please contact us at:

📧 contact@azifits.com

4. Customs, Duties & Taxes

International orders may be subject to:

  • Import duties

  • Taxes

  • Customs clearance fees

These charges are:

  • Not included in the product price or shipping fee

  • The responsibility of the customer

AziFits is not responsible for customs delays or additional charges imposed by local authorities.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • Street address and number

  • Valid phone number

  • Postal / ZIP code

AziFits is not responsible for delivery issues caused by incorrect or incomplete address information.

If a parcel is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal to accept the shipment

Reshipping fees will be the customer’s responsibility.

6. Proof of Delivery

An order is considered successfully delivered when the courier marks it as:

  • “Delivered”

  • “Delivery Completed”

  • Or equivalent status

Delivery confirmation may include:

  • GPS coordinates

  • Delivery photos

  • Date and time stamps

  • Official carrier records

These records are accepted as valid proof of fulfillment.

7. Lost or Stolen Packages

AziFits is not responsible for packages lost, stolen, or misplaced after successful delivery to the address provided by the customer.

Customers may optionally purchase Worry-Free Delivery Protection at checkout.

If Worry-Free Delivery Protection is selected:

  • Claims for confirmed loss or theft may be eligible for replacement or refund

  • Claims are subject to courier verification

If protection is not selected, customers assume responsibility for loss or theft after delivery.

8. Non-Delivery Claims

If your tracking shows “Delivered” but you have not received your package:

  1. Check with neighbors or household members

  2. Verify your shipping address

  3. Contact your local courier

Claims must be reported within 7 days of the delivery status update.

Official courier documentation may be required to process claims.

9. Shipping Delays

AziFits is not liable for delays caused by:

  • Customs inspections

  • Postal disruptions

  • Carrier operational issues

  • Weather conditions

  • Force majeure events

We will assist customers in tracking delayed shipments but cannot guarantee carrier performance.

10. Chargebacks & Disputes

Customers agree to contact AziFits support before initiating any chargeback or bank dispute.

Filing a chargeback while tracking shows “Delivered” or “In Transit” may result in:

  • Suspension of customer support

  • Submission of delivery evidence to the payment provider

  • Ineligibility for replacements or refunds

11. Agreement to Policy

By placing an order on AziFits, customers confirm that they:

  • Have read and agreed to this Shipping Policy

  • Accept courier delivery records as proof of fulfillment

  • Understand international shipping timelines and risks